FAQ Page

FAQ 🤔

ORDERS
Q: how long until my order ships?
A: orders process within 1-3 business days. shipping takes 7-15 business days within the US.

Q: can I cancel or change my order?
A: orders cannot be modified once placed. please double-check your details at checkout.

Q: do you ship internationally?
A: yes! we ship worldwide. shipping times vary by location.

SIZING & FIT
Q: how do I find my size?
A: check our size guide for measurements.

Q: do your dresses run small?
A: most styles run true to size. bodycon and stretch styles may run slightly smaller — size up if between sizes.

RETURNS
Q: what's your return policy?
A: 14 days from delivery. unworn, unwashed items only. swimwear and final sale items are not returnable.

Q: do you offer exchanges?
A: we don't do direct exchanges. just return your original item and place a new order.

PAYMENTS
Q: what payment methods do you accept?
A: visa, mastercard, amex, paypal, apple pay, klarna, afterpay.

Q: is my payment info secure?
A: yes — all payments are processed through secure, encrypted gateways.

PRODUCTS
Q: where do your products come from?
A: we partner with curated suppliers worldwide to bring you the best styles.

Q: are your dresses true to the photos?
A: yes! though colors may vary slightly due to lighting and screen settings.

still have questions? email hello@dollylabel.com 💕